Service call and diagnosis $59.95                                          

 This charge relates specifically to the time it takes to
  analyze and determine the source of the particular malfunction.  Many
  companies charge both a diagnostic and a trip charge separately, and others
  like us, charge a combined fee that includes both.  When comparing the
  costs of several companies, always be sure that the charge you are quoted
  includes both the trip and the diagnostic fee so that you are able to
  effectively compare the charges. 
 
For many types of major equipment the machine must be
operated through an extended interval cycle to recreate and locate the specific
operational complaint.  Unfortunately, there is rarely a way for a
technician to take apart the machine and test individual components for
functionality, nor would it be an efficient method. Our technicians use their
technical knowledge and experience to narrow down the likely causes of any given
problem, and set about testing that hypothesis in whatever way may be
appropriate for that given problem.  If you ever have questions about this
process during a service call or afterward, feel free to ask your technician or
call customer support for clarification.

 These days, technology evolves rapidly, and even in the  TV and
appliance industry, things are constantly changing. Although we recognize  that
major appliance and TV repair is not brain surgery, today it has become  a
profession requiring highly developed skills and expertise not needed years 
ago.  This professional level of expertise must be maintained through 
consistent training from manufacturers, trade seminars, technical literature, 
video training, and online exams.  The day of the handyman has long  since
passed.   At least three to four weeks annually are now consumed  by
professional training and review compared to two or three days 10 years 
ago!
 
Appliance and TV repair requires knowledge of
electronics,  gas and mechanical thermal engineering.  Today's technicians'
education  must include an understanding of computer boards and programming as
well as  the knowledge of the individual access and failure codes which appear
on each  appliance and TV that vary with each manufacturer and model. 
  
Technical labor reflects not only the on-site labor time 
to install materials, but also associated costs: liability and workers 
compensation insurance, as well as standard overhead costs, warranty  coverage;
truck/fleet related costs as well as computers and software  programs necessary
to research and maintain your particular brand appliance  and TV. 
seriously.  We care about our customers, and work hard to  provide them
with a level of professionalism and courtesy rarely found in  this
industry.

Not  one item we purchase, from houses to paper towels, magically appear in our
hands.  The price of any item includes not only the cost of the item
itself, but also the carrying costs or the actual dollars spend to obtain the
item, including but not limited to; ordering, shipping, packaging, depletion,
warranty, return replacement costs as well as documentation costs to provide
your warranty.  As a service operation that employs a full staff to
identify the correct parts, order or pick them up from the supplier, install
them, and provide a one-year warranty, we strive to keep our prices reasonable
in light of our costs, and believe that the added convenience and security we
provide is well worth the price.

 This is the charge related to the time in travel to the
  job-site and the associated carrying costs, fuel, equipment, tools, and
  dispatch.  Again, some companies charge separate fees for each visit and
  diagnosis, so be sure that you’re clear on what is included in any price you’re
  given over the phone by service companies.